Software is playing a much larger role in businesses the more time goes on. We’re using it to better communicate with one another, we’re using it make work a lot easier and we’re even getting it to do our work for us. But not every tech-business pairing is going to make for a happy couple. Without addressing the following concerns, you could end up costing you much more time and money than you save.
Time Is of the Essence
Before you implement a new piece of tech across the board, make sure that it’s actually helping make the business more efficient. For instance, bookkeeping should take much less time with accounting software, not more. Get one of your tech-savvy workers using it as part of a trial.
Track their performance with processes the old way, first, including how long it takes them and how many errors they produce. Then test them using the new software. Use the results to see whether it actually provides any benefit or if it even ends up taking more time.
Those tech-savvy lab rats can also prove helpful in the next step: training the team to use new software. You have to account for a period of decreased productivity while they get to grips with new software. Don’t just give them a user-manual, either. Teach them as a group how to use the software’s main functions. From that point on, keep an eye on them individually.
Use those tech-savvy geniuses to help you provide one-to-one help to anyone that’s having problems in particular. At the same time, make sure you systemize the process of using the software so it’s easy to teach any newcomers that missed the first training sessions.
When In Need
Sometimes there will be a problem with the software that you’re not able to solve. You have to make certain that the support is there when you need it. Reviews on many products will feature input on the support, as will online forums dedicated to said software. But make sure you train employees on how to get better support.
You have to bridge the gap between your team’s competencies and that of the technicians they work with. A company of electricians needs to know how to work with PCB support technicians when they need them. Sometimes, it’s not the technician’s fault, after all.
Old And Busted
That help can be crucial and it’s just one of the reasons you should try to keep the amount of legacy software in the business as low as possible. Legacy software is software no longer supported by its creators. There will be no one on the creators’ team to lend customer service, no updates helping it work better with new systems, and it will lack many of the integration features that newer software contains. It can be a huge pain to update software systems already in place, but the longer you rely on legacy software, the harder you make it on yourself.
Getting the right tech for the business is only the start. Implementing it and working alongside it is just as important. Make sure you choose the tech that’s really going to help and help it fulfill its role properly.