Here’s Why You Should Care About Employee Satisfaction

Many employers neglect the well-being of their staff. It has almost become a stereotype among business owners. That big bad boss that doesn’t care about their workers, abusing them with a metaphorical whip until they submit and agree to work long hours in horrible conditions just to feed their families. Although office culture generally isn’t as harsh or cruel as it used to be, there are definitely some employers out there that care little about what their employees think.

While this might be a viable strategy for a business that boasts thousands of employees and a global recognition, it doesn’t mean you can apply the same tactic to your small business.

Let’s face it: a small business has to grow slowly and its success honestly depends on the satisfaction of the employees. They are going to become leaders, senior members of staff or even directors of your business in the future, so it’s imperative that you train them well and treat them with respect so that they are loyal to you.

Source

 

Never have a dispute again

 

When everyone’s on the same wavelength, your business will flourish and there will be almost no disputes among your staff. Employees that are engaged in their line of work and have a connection to their employer are more likely to go the extra mile by putting in overtime and working from home to ensure the success of your business. This isn’t something that takes long, either.

By interacting with your employees and showing a genuine interest in their work and their life so that you can accommodate their needs, they’re more likely to stick with your startup even if they could get a better salary from another job.

 

Improve efficiency

If you want an office to run smoothly, then you need to consider the needs of your staff and how you can improve their workflow. For instance, one of the major productivity killers is a lack of comfortable furniture. It sounds silly, but if you’re working at a desk for the majority of the day, you want your backside to be comfortable and your back to be straight.

This blog post explains how great furniture can affect the overall satisfaction of your employees and what kind of furniture you should be investing in. It might cost a lot, but at the end of the day, you need to pamper your employees if you want them to work harder.

Source

 

Customer loyalty

If your employees are dealing with clients on a regular basis, then you need to make sure they’re in a good mood or else they’ll take it out on their customers. If your employees feel stressed out all the time, then don’t be surprised if they one day snap and lash out a customer.

This could spiral out of control and, before you know it, you’re either going to be forced to fire the employee or make up an excuse and give that customer compensation. Just remember that the customer is always right (most of the time, anyway) and that your staff are the ones interacting with them on a regular basis.

Advertisements

Leave a Comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s