If you want your customers to use your company again and again, and recommend you to their friends, you need to get your customer service right. Offering quality customer service means that you’re more likely to build a profitable business. It’s just a case of determining the best methods for achieving this. If you treat your customers with the respect that they deserve and do all you can to make their experience a good one, they’ll use your company again.
To make it easier for you to provide quality customer service, below are a few steps to try. These will allow you and your team to improve the quality of the service that you’re offering, helping your business to grow and become more successful.
Train your employees in customer service
If you throw new employees in at the deep end with customer service, they’re not going to know what’s expected of them. To ensure that the customer service you and your team offer is always of a high quality, make training compulsory for all employees. This can be on-site training, virtual training, or training at a specialist facility. Choose the option that is most suitable for your budget. By training employees in customer service, you can ensure that they treat customers with the respect they deserve.
Using name badges
To ensure that each employee is easily identifiable to customers, it’s a good idea to implement the use of name badges. Each employee should be given a name badge which they’re expected to wear while at work. These badges allow customers to easily identify an employee when they need help with something. If your business has a showroom, implementing the use of badges could be highly useful. So that, should an employee spend time with a customer explaining a product, they can then ask for the same employee when buying it. There’s also the fact that should a customer have a bad experience with an employee, they can report the employee’s name. This will make the incident much easier to look into and get to the bottom of.
Offering rewards to customers
If you don’t already offer your customers rewards for using your company, you should start doing so. All the most successful companies, from supermarkets to coffee shops, offer their customers rewards. If you want to show your customers that you appreciate their custom, find ways to reward them. This could be with a points card where the customer collects points every time that they shop. Or, it could be where once or twice a year, you send them money-off vouchers. It’s important to reward your customers, as this will help to make them feel appreciated. It’s simply a case of finding a method that works well for your company.
Those are just a few ways that you can improve your company’s customer service. If you take the time to get creative, you’ll find that there are lots of other things that you could do. However, as a starting point, the suggestions above should be of great help.
[post contributed for tamarhela.com]